Once a phone is plugged in, it contacts the IPPBX, downloads its configuration, and becomes ready to use within minutes.
Frequently Asked Questions
SIP Trunks
How does Auto Provisioning work?
What is Auto Provisioning in an IPPBX?
Auto Provisioning automatically configures IP phones when they connect to the network, removing the need for manual setup.
Auto Provisioning
What is Auto Provisioning in an IPPBX?
Auto Provisioning automatically configures IP phones when they connect to the network, removing the need for manual setup.
How does Auto Provisioning work?
Once a phone is plugged in, it contacts the IPPBX, downloads its configuration, and becomes ready to use within minutes.
Do I need technical skills to use it?
No. After initial setup, phones configure themselves without any technical intervention.
Which IP phone brands are supported?
Auto Provisioning supports most major SIP phone brands like Yealink, Fanvil, Grandstream, Cisco, and more.
Can phones be provisioned remotely?
Yes. Phones can be shipped to remote locations and auto-configured as soon as they are connected.
Is Auto Provisioning secure?
Yes. Configuration files are delivered securely with controlled access to prevent unauthorized devices.
Can I deploy multiple phones at once?
Absolutely. You can provision dozens or even hundreds of phones simultaneously.
What happens if a phone is reset or replaced?
The phone automatically re-downloads its configuration once reconnected, with no manual setup needed.
Can I update phone settings remotely?
Yes. Configuration changes and firmware updates can be pushed to phones remotely from the IPPBX.
Who should use Auto Provisioning?
Auto Provisioning is ideal for businesses of all sizes, call centers, remote teams, and service providers.
Call Center Solutions
What is the Call Center feature in the IPPBX?
It’s a complete solution for managing outbound campaigns, inbound customer calls, agent performance, and real-time data capture from one platform.
What is the difference between Predictive Dialer and Auto Dialer?
Predictive Dialer intelligently dials multiple numbers and connects only answered calls to available agents, while Auto Dialer calls numbers sequentially from a list.
How does Predictive Dialer improve agent productivity?
It minimizes idle time by filtering out busy, unanswered, and voicemail calls, allowing agents to focus only on live conversations.
Can I run inbound and outbound campaigns simultaneously?
Yes. The system supports parallel inbound and outbound operations without performance impact.
How does the Inbound Call Center handle high call volumes?
Incoming calls are automatically queued and routed to the right agents using intelligent call distribution rules.
Can calls be recorded for quality and compliance?
Yes. All inbound and outbound calls can be recorded and stored securely for monitoring and training.
What is the Form Designer used for?
Form Designer lets you create custom call-time forms to capture leads, customer details, feedback, or support notes during live calls.
Can forms be customized for different campaigns?
Yes. You can design and assign different forms for sales, support, surveys, or specific call campaigns.
Does the Call Center support real-time reporting?
Yes. Supervisors can view live dashboards, agent status, call statistics, and campaign performance.
Is the Call Center scalable as my team grows?
Absolutely. It easily scales from small teams to enterprise-level call centers without changing infrastructure.
WhatsApp Integration
Are WhatsApp conversations stored in the IPPBX?
Yes. All WhatsApp chat history is securely stored and available for monitoring, auditing, and customer reference.
Can WhatsApp be used for customer support and notifications?
Yes. It is ideal for support, order updates, reminders, confirmations, and follow-ups.
Is WhatsApp Integration secure?
Yes. Messages are exchanged through Meta’s secure infrastructure, with controlled agent access inside the IPPBX.
Can WhatsApp be integrated with CRM or other applications?
Yes. Through APIs, WhatsApp conversations can be synced with CRM systems or other business applications.
FIAS (PMS) Integration
What is FIAS integration in an IPPBX?
FIAS integration connects the IPPBX with a hotel’s Property Management System (PMS), enabling seamless communication between guest rooms and hotel operations.
Which PMS systems support FIAS integration?
FIAS is commonly supported by leading hotel PMS platforms such as Oracle Fidelio / Opera and other FIAS-compliant PMS systems.
What are the main benefits of FIAS integration for hotels?
It automates guest services, improves front-desk efficiency, reduces manual errors, and enhances the overall guest experience.
Can guest check-in and check-out be synced with the IPPBX?
Yes. When a guest checks in or out in the PMS, the room phone is automatically activated or deactivated through the IPPBX.
Does FIAS integration support room-to-room and room-to-outside calls?
Yes. Guests can make internal and external calls as per hotel policies configured in the IPPBX.
Can call charges be posted automatically to the guest’s bill?
Yes. All chargeable calls are automatically recorded and posted to the guest folio in the PMS.
Can call charges be posted automatically to the guest’s bill?
Yes. All chargeable calls are automatically recorded and posted to the guest folio in the PMS.
Does the integration support wake-up calls?
Yes. Wake-up calls can be scheduled from the PMS or IPPBX and are executed automatically for guest rooms.
Is manual configuration required for each room phone?
No. With FIAS integration and auto provisioning, room phones are configured automatically based on PMS room status.
Is the FIAS integration secure and reliable?
Yes. Communication between the IPPBX and PMS follows standardized FIAS protocols for secure and reliable data exchange.
Can this integration scale for large hotels or hotel chains?
Absolutely. FIAS integration is designed to support everything from boutique hotels to large multi-property hotel chains.
