Healthcare Industry
Client: SPS Hospital, Ludhiana
Background: SPS Hospital is one of the leading multi-specialty healthcare institutions in Ludhiana, serving thousands of patients daily. With multiple departments, specialized care units, and patient support services, seamless communication was critical for efficient operations.
Challenges:
- Frequent communication delays between doctors, nurses, and support
- High cost of maintaining traditional analog telephony
- Difficulty in managing multiple extensions across different
- No integrated call recording and monitoring for patient-related
Solution – Nexbro IP-PBX Implementation:
- Deployed Nexbro IP-PBX with SIP extensions to unify communication across all
- Integrated call routing for direct doctor-patient and staff
- Enabled call recording, IVR, and voicemail for patient support and medical
- Provided mobile extension features so doctors could stay connected even outside the hospital premises.
Benefits:
- Improved real-time communication among doctors, nurses, and
- Cost savings of over 40% on telephony
- Enhanced patient experience with quicker response
- Centralized management and scalability to add more extensions as the hospital
Non-IT Industry (Textile & Manufacturing)
Client: Jain Amar Clothing Private Limited
Background: Jain Amar Clothing Pvt. Ltd. is a prominent name in the textile and apparel sector, managing large-scale production and a nationwide distribution network. Their communication setup needed modernization to match their operational scale.
Challenges:
- High call volumes between factory units, warehouses, and corporate
- Dependence on analog trunks leading to call drops and poor voice
- No central monitoring system for customer care and vendor
- Lack of flexibility to connect remote offices and sales teams
Solution – Nexbro IP-PBX Implementation:
- Installed Nexbro IP-PBX with hybrid support (SIP + analog trunks) to ensure smooth
- Integrated IVR system for vendor and client
- Implemented call recording and reporting for monitoring customer care
- Enabled remote connectivity for sales teams via mobile extensions and
Benefits:
- Streamlined communication between production, warehousing, and sales
- Reduced call drop issues and improved voice
- Enhanced vendor/customer satisfaction through reliable call
- Greater control and tracking of communication with built-in
Automobile Industry
Client: Tata Motors
Background: Tata Motors, one of India’s largest automobile manufacturers, operates across multiple plants, offices, and dealerships. Their communication framework needed a robust, scalable solution to manage high call traffic and multi-location collaboration.
Challenges:
- Managing communication across multiple dealerships and service
- High operational cost for long-distance and inter-branch
Solution – Nexbro IP-PBX Implementation:
- Deployed Nexbro IP-PBX across central offices and integrated with
- Configured advanced IVR and call queues to manage customer support
- Integrated with CRM for real-time customer query tracking and follow-
- Provided video conferencing and mobility features for remote
Benefits:
- Reduced inter-branch communication costs
- Enhanced customer experience with quicker support
- Better collaboration between manufacturing units, dealerships, and service
- Scalable system allowing addition of new dealerships/offices
Frequently Asked Questions
An IP PBX (Internet Protocol Private Branch Exchange) is a modern phone system that uses the internet for managing calls, enabling businesses to communicate efficiently with internal teams and external customers.
Unlike traditional systems, IP PBX offers cost savings on calls, advanced features like call queues, voicemail-to-email, and remote connectivity, making communication faster and more flexible.
Yes, most IP PBX solutions support both traditional analog phones (with adapters) and modern IP phones. You can also use softphones on laptops and mobile devices.
Absolutely. With encryption, firewalls, and access control, IP PBX systems are designed to protect your communication and prevent unauthorized usage.
Yes. Employees can make and receive business calls from anywhere using mobile apps, softphones, or VoIP-enabled devices.
IP PBX is highly scalable. Whether you’re a small startup or a large enterprise, you can easily add or remove extensions as your business grows.
A stable internet connection is required, but bandwidth usage is minimal. Even SMEs can run IP PBX smoothly with a standard broadband connection.
Hotels, hospitals, real estate, SMEs, financial institutions, educational institutions, and many more industries use IP PBX for seamless communication.
