The admin can view call reports based on their requirements. However, it’s
important to note only inbound or outbound calls with forms created and filled will
be considered in reports. It also displays details about the calls that have been
made. The admin can simply apply filters based on campaigns and in a few steps
you can view the call report for any campaign.
i) Select the campaign for which you need the call report.
ii) Fill in the To and From date to specify the duration
iii) Hit the ‘Search’ button
Once you have applied the filters. The calls that meet your criteria will be
displayed. The report contains relevant details like username, IP Address of the
agent system, Extension of the agent, Caller Number, duration of the call, call start
time, call end time, pickup time(time at which the call was picked by the agent),
customer name, along with the fields of the form created(dynamic as depends on
the form created) and so on.
In addition to this, the admin has the ability to customize reports according to
his/her preference as well through setting. One can check/uncheck the fields that
you need or don’t need in the report(minimum two fields required). The admin can
even download these customized reports.
