This section controls how calls are directed within the system, both incoming and outgoing.
It allows setting rules to route calls to extensions, queues, IVR, or external numbers.
It ensures efficient call flow and proper distribution of calls.
Add New
This option allows users to create new call routing rules by defining source, destination, and routing conditions. It helps customize how calls are directed within the system for efficient communication management.
| Fields Name | Description | Example |
| Name | Name of the caller number | |
| C.code | Country code of the caller number | |
| Number | Caller number that you want to block | |
| Direction | Specify which calls you want to block, either inbound or outbound | |
| Action | Define the action to be performed when the system blocks the call: Reject: The call will be rejected Busy: A busy signal will be sent Hold: The call will be put on hold and default hold music will be played | |
| Enabled | Enable or Disable the blocking of calls | |
| Description | A description for the blocked caller number |
Download (CSV/Excel)
This option allows users to export data or reports in CSV or Excel format for easy analysis and record-keeping. It helps in sharing, storing, and reviewing system data outside the platform efficiently.
