The Feature Code module allows the admin to view and manage system-defined feature codes used to perform specific telephony actions directly from a phone or softphone.
Feature codes are short dial codes that enable users to quickly access system functionalities such as call forwarding, voicemail, Do Not Disturb (DND), and more.
Here, the following details are available:
| Feature code | Feature code Name | Feature code Description |
| **[extension] | Intercept an extension | This feature code allows interception of a specific extension, can pick up any call to any extension. |
| *411 | Dial By Name Directory | This feature code allows callers to search and connect with extension by entering the first or last name 3 letters of their name using the phone keypad. For example, if the extension name is Rupinder, press 787 after dialing *411. |
| *72 | Enable Call Forward | This feature code enables Call Forward, allowing incoming calls to an extension to be redirected to another extension or external number. |
| *73 | Disable Call Forward | This feature code disables Call Forward, restoring the normal call routing behavior of an extension. |
| *78 | Enable Do Not Disturb(DND) | This feature code activates the Do Not Disturb mode for the dialed extension, ensuring uninterrupted privacy by blocking incoming calls until the Do Not Disturb mode is disabled. |
| *79 | Disable Do Not Disturb(DND) | This feature code deactivates the Do Not Disturb mode, allowing normal communication channels to be restored and ensuring extensions can receive calls as usual. |
| *8 | Group Intercept | This feature code allows interception of calls ringing to a call group of which the user is a member. |
| *870 | Redial | This feature code initiates a redial of the last dialed number, allowing for quick reconnection with the previously contacted number. |
| *97 | Check Own Voicemail Messages | This feature code allows a user to access their own voicemail box. The system automatically detects the user’s extension and prompts for the voicemail password. |
| *98 | Check Any Voicemail Messages | This feature code allows access to any voicemail box. The system prompts for both the extension number (voicemail box ID) and the corresponding password. |
All feature codes are system-defined and typically cannot be deleted but can be enabled or disabled as needed.
