These are numbers that are assigned to specific devices or agents within the system
to identify and route calls to the appropriate device or agent.
A list of all extensions gets displayed in this section. The following details are
included in the record table
- Extension (editable)
- Password(editable)
- Limit max- this is the maximum number of concurrent calls that the
extension can handle. The admin can decide on a number that the extension
and overall system can handle. - Limit destination- maximum number of calls that can be routed to a
particular destination during a specified time. It prevents destinations from
overloading. - User context- configuration settings and permissions
- Call timeout- time to ring the agent before considering them unavailable
- Do Not Disturb- blocks incoming calls when enabled
- Forward all destination- allows automatic forwarding of incoming calls to
the designated destinations. - Forward all enabled
- Enabled
- Account code
- Call screen enabled- allows to screen incoming calls before deciding
whether to answer them or not. - User record-
- Description- summary to describe the purpose (editable)
- Directory visible- feature that determines whether the agent’s contact info is
visible in the system’s directory. - Directory extension visible- a feature that determines whether the extension
number info is visible in the system’s directory. - Effective Caller Id Name- Name that will be displayed on the receiving
party’s phone when the call made - Effective Caller Id Number- Number that will be displayed on the receiving
party’s phone when the call made - Outbound Caller Id Name- the name that will be displayed on the receiving
party’s phone when an outbound call is made from a specific device - Outbound Caller Id is No-the number that will be displayed on the receiving
party’s phone when an outbound call is made from a specific device - Emergency caller Id No.
- Max registration
These records can be deleted or edited from the action column.
To create a new extension the admin can click on the “Add New” button and fill in
details like extension name, password, and description.
